FAQs

About Guest Rooms

Questions About Guest Rooms

Will I be able to access the internet in my suite?

Free Wi-Fi internet access is available at all guest rooms, restaurants and lobby lounge.

May I smoke in my suite?

No – all suites are non-smoking.
Please use the designated smoking area at the entrance.

What are the check-in and check-out times?

Check-in is from 3 p.m. to 10 p.m., check-out is 11 a.m.

Is it possible to have late check-out?

Yes. There will be a 30% room charge for late check-out up to 2 p.m., 50% for up to 5 p.m., and 100% after 5 p.m.

Can I check-in early?

If you would like to check-in before 3 p.m. there will be a full day’s room charge as this would be considered a booking from the previous day.

Do you have an infant charge?

There is an adult charge for a child over 7-yrs old. There is an adult charge for a child under 6-yrs of age using his/her own individual bed/futon separate from a parent/guardian.

Will there be a charge for a child sharing a bed with an adult?

When a child sleeps with an adult there is no charge. However, only one child per adult and maximum of two children per suite.

Is the hotel wheelchair accessible?

es. However, as not all hotel facilities are wheelchair accessible, please do not hesitate to ask the hotel staff for any assistance. Wheelchair accessible restroom is located on the first floor of the West Tower.

Is there a mini-bar in the suite?

No there is not. There is a beverage delivery service and there are vending machines.

What kind of kitchen utensils are there in the suite?

We have the followings in each suite.
Microwave oven, Microwave Dish, Rice Cooker, Pop up Toaster, Coffee Plunger, Frying Pan, Sauce Pan, Cutting Board, Knife set, Vegetable Peeler, Egg Flip, Ladle, Tongs, Can Opener, Corkscrew (One for each suite)
Dinner Plates, Cereal Bowls, Cutlery (Knives, Forks, Dessert Spoons, Tea Spoons), Chopstick Pairs, Coffee Mugs (Four for each suite) The hotel can arrange the additional number.

Are pets allowed in the suites?

Unfortunately no animals are allowed in the hotel. Guide dogs and other service animals are welcome.

What television channels are available in the suite?

Terrestrial digital broadcast, BS digital broadcast, CNN, CCTV, KBS World, Discovery
Channel, Kids Station (animation), MTV, Golf Network, and a movie channel.

Do you have a house keeping service?

Since the hotel is eco-friendly, a daily housekeeping service is provided as “Eco Cleaning” – Refreshing towels, collecting garbage, replenishing room amenities and remaking your bed.

About Access

Questions About Access

How do I get to the hotel from New Chitose Airport?

By car it is a 2hr. journey on Route 276 via Lake Shikotsu and Bifue Pass as far as Kimobetsu, then Route 66 via Makkari to the hotel. It is recommended in winter to take the highway since Bifue Pass may be closed.
Alternatively, take the Hokkaido Expressway (Do-oh Jidosha Highway) via Sapporo and after entering Sasson Expressway, get off at Otaru IC. Pass through Yoichi, Kyowa-cho and Kucchan-cho on Route 5 and take Route 66 to the hotel. Takes about 3hrs. 30min.
TOYOTA rent-a-car’s special discount is available for our staying guests. Click here for your reservation.

By train it takes 1hr. 15min. from New Chitose Airport to Otaru using the Airport Rapid Express (¥1,780 as of October 2019). From Otaru to Niseko Station take the Hakodate line (¥1,430 as of October 2019), which takes about 2hrs.

How do I get to the hotel from Sapporo?

By car it is about 2hrs on Route 230 via Jozankei and Nakayama Pass and then Route 66 via Makkari to the hotel.
In winter it is recommended to take the highway since Nakayama Pass may be closed.
For the highway route, please see the above “access from New Chitose Airport”.

By train about 40 min from Sapporo to Otaru using the Airport Rapid Express or Ishikari Liner (¥640 as of October 2019).
Then it is about 2hrs from Otaru to Niseko station on the Hakodate-hon line (¥1,430 as of October 2019).

What is the map code for Car Navigation System?

398 345 339*47

About Service

Questions About Service

What complimentary items are available?

Electrical appliances: Humidifier, Mobile phone charger, Extension lead
Everyday items: Nail clipper, sewing set, games (playing cards, UNO, Reversi).

Is it possible for you to store my luggage before check-in and after check–out?

Yes, we will hold your luggage for you prior to arrival and following your departure date.

How can I send luggage to the hotel in advance?

Please write your name and your arrival day in the “remarks” column on the delivery slip.

Can I dispatch luggage from the hotel?

Yes, a delivery service is available.

Can I rent skiing equipment at the hotel?

There is a ski shop nearby. For prices please click here.

Will I be able to take skiing lessons?

Yes, please click here for lesson prices.

Is laundry service available at the hotel?

The laundry room is located on the 1st floor of the West Tower. Also, all guest suites in the East Tower have a washer-dryer machine.

Is there a gift shop in the hotel?

We have a gift shop in the lobby offering a selection of snacks, drinks and some groceries.
Limited to groceries.
Click here for list of items that can be ordered.
To order before arrival, please contact us 5 days in advance.
Your credit card number, name and expiration date will be required.

About the Restaurant and ONE Bar

Questions About the Restaurant and ONE Bar

Is there a dress code?

No. However, wearing of hotel room-ware provided in the suites is not allowed in the restaurant during dinnertime.

Can children enter the Restaurant?

Yes.

Is Restaurant Tura open during lunchtime?

No. But light meals are available in the Gallery Cafe.

Can I make a reservation for Restaurant Tura and The Cigar Bar?

Yes – it is recommended so as to avoid disappointment.

About the Spa

Questions About the Spa

Are towels available at Onsen?

Yes

Is there a private bath?

No, sorry; there isn’t one.

Is the water in the suite bathroom onsen water?

No, just hot water.

Does the onsen water come directly from the hot spring source?

Yes, but since the onsen water supply is limited, some hot water is added.

Can non-hotel guests use Onsen?

Yes. Please click here for details.

About the Hotel in General

Questions About the Hotel in General

Are there parking spaces at the hotel? What is the cost? Is a reservation necessary?

Parking is free. Reservation is not required.

Are mobile phones usable within the hotel?

Yes. NTT DoCoMo, au, and Softbank networks can be used.

Which credit cards are accepted?

VISA, Mastercard, JCB, AMEX, Diners, UnionPay

About Around the Hotel

Questions About Around the Hotel

Is there a convenience store nearby?

10min. by car. A supermarket is located about 30min. away by car.

ATM?

ATMs can be found about 10min. away by car at a convenience store, Hokkaido Shinkin Bank, and Niseko Post Office.

Hospital?

Niseko Hospital (for internal medicine) is located about 10min. away by car. Kucchan Kosei Hospital (general and emergency) is about 30min. away.

How long does it take to get to the Ski area?

Niseko MOIWA Ski Resort is about 5min. by car and Niseko Annupuri International Ski Resort is about 10min. by car.
A complimentary shuttle bus is available for guests. Please reserve in advance – there is a limited number of seats available.

How close is the nearest golf course?

Niseko Village Golf Course is the closest, about 15min. by car.