General Terms & Conditions

Article 1.(Scope of Application)

1. Contracts for Accommodation and related agreements to be entered into between this Hotel and the Guest to be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shall be governed by laws and regulations (“laws and regulations,” or those based on laws and regulations. The same shall apply hereinafter) and/or generally accepted practices.
2. In the case when the Hotel has entered into a special contract with the Guest insofar as such special contract does not violate laws and regulations and generally accepted practices, the special contract shall take precedence over the provisions of these Terms and Conditions, notwithstanding the preceding Paragraph.

Article 2.(Application for Accommodation Contract)

1. Article 2. A Guest who intends to make an application for an Accommodation Contract with the Hotel shall notify the Hotel of the following particulars:
(1) Name of the Guest(s).
(2) Date of accommodation and estimated time of arrival.
(3) Accommodation charges (based in principle on the Basic Accommodation Charges listed in the Attached Table No. 1).
(4) Other particulars deemed necessary by the Hotel.
2. If Guests request to extend their stay, during their stay, beyond the date in Subparagraph (2) of the preceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at the time such request is made.

Article 3.(Conclusion of Accommodation Contracts, etc.)

1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted the application as stipulated in the preceding Article. However, the same shall not apply where it has been proved that the Hotel has not accepted the application.
2. When a Contract for Accommodation has been concluded in accordance with the provisions of the preceding Paragraph, the Guest is requested to pay an accommodation deposit set by the Hotel within the limits of Basic Accommodation Charges covering the Guest’s entire period of stay by the date specified by the Hotel.
3. The deposit shall be first used for the Total Accommodation Charge to be paid by the Guest, secondly for cancellation charges under Article 6 and thirdly for reparations under Article 18 as applicable. The remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 12.
4. If the Guest fails to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest is thus informed by the Hotel when the period of payment of the deposit is specified.

Article 4.(Special Contracts Requiring No Accommodation Deposit)

1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a special contract requiring no accommodation deposit after the Contract has been concluded as stipulated in the same Paragraph.
2. In the case when the Hotel has not requested payment of the deposit as stipulated in Paragraph 2 of the preceding Article and/or has not specified the date of payment of the deposit at the time the application for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a special contract prescribed in the preceding Paragraph.

Article 4-2.(Request for Cooperation in Infection Control Measures at Facilities)

1. The Hotel may request cooperation from the person who intends to stay at the Hotel in accordance with the provisions of Article 4-2, Paragraph 1 of the Hotel Business Act (Act No. 138 of 1948).

Article 5.(Refusal of Accommodation Contracts)

1. The Hotel may not accept the conclusion of an Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that the Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
(1) When the application for accommodation does not conform with the provisions of these Terms and Conditions.
(2) When the Hotel is fully booked and there is no vacancy.
(3) When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will violate laws or act against the public order or good morals in regard to his/her accommodation.
(4) When the person who intends to stay at this Hotel is deemed to fall under any of the following items (a) through (c).
(a) Organized Crime Groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Groups (Act No. 77 of 1991) (hereinafter referred to as “Organized Crime Groups”), members of organized crime groups as defined in Article 2, Item 6 of the same article (hereinafter referred to as “Members of Organized Crime Groups”), associate members of organized crime groups or persons related to organized crime groups, or other antisocial groups.
(b) When the person is an organized crime group or a corporation or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group.
(c) A person who is a juridical person and one of its officers falls under the category of an organized crime group member.
(5) When the person is behaving in such a manner as to be a significant annoyance to other guests.
(6) When a person who intends to stay at this Hotel is a patient, etc. of a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter referred to as “patient, etc. of specified infectious disease”).
(7) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation.
(8) When the person who intends to stay in the Hotel has repeatedly made a request to the Hotel as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act as a request whose burden is excessive in its implementation and which may seriously impede the provision of accommodation-related services to other guests.
(9) When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities and/or other unavoidable causes.

Article 5-2.(Explanation of Refusal to Conclude a Contract of Accommodation)

1. The person who intends to stay may request the Hotel to explain the reasons for its refusal to enter into a contract of accommodation in accordance with the preceding Article.

Article 6.(Right to Cancel Accommodation Contracts by the Guest)

1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the Guest is liable, the Guest shall pay cancellation charges as listed in the Attached Table No. 2.
3. If the Guest does not appear by 8:00 p.m. of the accommodation date (or 2 hours after the expected time of arrival if previously specified) without contacting the Hotel, the Hotel may regard the Accommodation Contract as being cancelled by the Guest.

Article 7.(Right to Cancel Accommodation Contract by the Hotel)

1. The Hotel may cancel the Accommodation Contract under any of the following circumstances. However, this paragraph does not mean that this Hotel may refuse accommodation in cases other than those listed in Article 5 of the Hotel Business Act.
(1) When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will violate laws or act against the public order and good morals in regard to his/her accommodation.
(2) When it is recognized that the Guest falls under any of the following items (a) through (c).
(a) When the Guest is an organized crime group, a member of an organized crime group, an associate member of an organized crime group, or a person related to an organized crime group, or any other antisocial group.
(b) When the Guest is a juridical person or other organization whose business activities are controlled by an organized crime group or a member of an organized crime group.
(c) When the Guest seeking accommodation is a corporation of which any of the officers are proven to be a member of an organized crime group.
(3) When the Guest is behaving in such a manner as to be a significant annoyance to other guests.
(4) When the Guest is a patient, etc. of specified infectious disease.
(5) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded with regard to accommodation.
(6) When the Guest repeatedly makes a request to this Hotel that is so burdensome in its implementation that it may seriously impede the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
(7) When the Hotel is unable to provide accommodation due to natural calamities and/or other causes of force majeure.
(8) When the Guest does not observe prohibited actions such as smoking in bed, tampers with fire-fighting facilities, or otherwise breaches Hotel Regulations stipulated by the Hotel.

Article 7-2.(Explanation of Cancellation of Accommodation Contract)

1. In the event that the Hotel cancels the Accommodation Contract in accordance with the preceding Article, the Guest may request an explanation of the reasons for such cancellation.

Article 8.(Registration)

1. The Guest shall register the following particulars at the Front Desk of the Hotel on the day of accommodation:
(1) Name, address, and contact information of the Guest(s).
(2) Nationality and passport number for foreigners who do not have a domicile in Japan.
(3) Other particulars deemed necessary by the Hotel.
2. In the case when the Guest intends to make payment of the charges in accordance with Article 12 by any means other than Japanese currency, such as traveler’s checks, coupons, credit cards, etc., these credentials shall be shown in advance at the time of registration in accordance with the preceding Paragraph.

Article 9.(Occupancy Hours of Guest Rooms)

1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00 p.m. on the day of arrival to 11:00 a.m. on the following day. However, in the case when the Guest is accommodated continuously, the Guest may occupy the guest room all day, except for the days of arrival and departure. Please note that check-in or check-out times may be limited depending on the accommodation plan or option chosen.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest to occupy the guest room beyond the time prescribed in the same Paragraph. In this case, extra charges specified separately by the Hotel shall apply.

Article 10.(Observance of Hotel Regulations)

1. The Guest shall observe the Hotel Regulations established by the Hotel, which are posted within the premises of the Hotel.

Article 11.(Business Hours)

1. Detailed business hours of the main facilities of the Hotel will be notified via the official website, brochures provided, notices displayed in various locations, the Service Directory in guest rooms, etc.
2. The business hours specified in the preceding Paragraph are subject to temporary changes due to unavoidable circumstances of the Hotel. In such cases, the Guest shall be informed by appropriate means.

Article 12.(Payment of Accommodation Charges)

1. The breakdown of accommodation charges, etc. that the Guest shall pay is as listed in the Attached Table No. 1.
2. Accommodation charges, etc. as stated in the preceding Paragraph shall be paid at the Front Desk at the time of the Guest’s arrival or upon request by the Hotel in Japanese currency or by other means acceptable to the Hotel, such as traveler’s checks, coupons, or credit cards.
3. Once the Hotel has provided a guest room to the Guest and made it available for use, the Hotel shall charge the total accommodation charges for the entire scheduled stay based on the original Accommodation Contract, even if the Guest voluntarily chooses not to stay at the facility (including cases of early check-out), notwithstanding the provisions of Article 6 and Attached Table No. 2.

Article 13.(Liabilities of the Hotel)

1. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in the fulfillment or nonfulfillment of the Accommodation Contract and/or related agreements. However, the same shall not apply in cases where such damage has been caused due to reasons for which the Hotel is not liable.
2. The Hotel is covered by Hotel Liability Insurance to deal with unexpected fire and/or other disasters.

Article 14.(Handling when Unable to Provide Contracted Rooms)

1. The Hotel shall, when unable to provide contracted rooms, arrange accommodation of the same standard elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made, notwithstanding the provisions of the preceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation charges and the compensation fee shall be applied to reparations. However, when the Hotel cannot provide accommodation due to causes for which the Hotel is not liable, the Hotel will not compensate the Guest.

Article 15.(Handling of Deposited Articles)

1. The Hotel shall compensate the Guest for damage when loss, breakage, or other damage occurs to articles (excluding cash and valuables) deposited at the Front Desk by the Guest, except in the case when such damage is caused by force majeure.
2. The Hotel does not accept cash or valuables for custody under any circumstances, even if the Guest discloses the type and value of such cash or valuables.
3. Notwithstanding the preceding Paragraph, if cash or valuables are included in baggage or belongings deposited at the Front Desk, the Hotel shall assume no liability whatsoever for any loss, breakage, or other damage to such cash or valuables.
4. For articles brought onto the premises of the Hotel by the Guest that were not deposited at the Front Desk, the Hotel shall not compensate for damage, except when such loss, breakage, or other damage is caused by intent or negligence on the part of the Hotel. Even in cases where the Hotel is liable for compensation, the maximum amount of compensation shall be 50,000 yen for articles whose type and value were not disclosed in advance.

Article 16.(Custody of Baggage and/or Belongings of Guest)

1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be liable to store it only in the case when such a request has been accepted by the Hotel in advance. The baggage shall be handed over to the Guest at the Front Desk at the time of his/her check-in.
2. When the baggage or belongings of the Guest are found left behind after check-out and the owner is identified, the Hotel shall contact the owner and request further instructions. However, if no instructions are given by the owner or if the owner cannot be identified, the Hotel shall keep the item for 7 days including the day of discovery, after which it will be reported to the nearest police station.
3. The Hotel’s liability regarding the custody of the Guest’s baggage or belongings in the cases of the preceding two paragraphs shall be governed by Paragraph 1 of the preceding Article for Paragraph 1, and for the preceding Paragraph (Paragraph 2), the Hotel shall be liable only if damage occurs due to intent or negligence on the part of the Hotel, subject to the second sentence of Paragraph 4 of the preceding Article (up to a maximum of 50,000 yen for articles whose type and value were not disclosed in advance).

Article 17.(Liability in Regard to Parking)

1. The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking lot within the premises of the Hotel, as it shall be regarded that the Hotel simply offers the space for parking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shall compensate the Guest for damage caused through intent or negligence on the part of the Hotel in regard to the management of the parking lot.

Article 18.(Liability of the Guest)

1. The Guest shall compensate the Hotel for damage caused through intent or negligence on the part of the Guest.

Attached Table No. 1 Calculation Method for Accommodation Charges
(Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12)

(Remarks)
1. In the event of a revision to the tax laws, the tax rates shall follow the revised provisions.

Attached Table No. 2 Cancellation Charges (Ref. Paragraph 2 of Article 6)

(Remarks)
1. The percentages signify the ratio of the cancellation charge to the reservation fee.
2. Cancellation charges for group bookings (10 rooms or 20 guests or more) shall be determined separately through mutual agreement.
3. Notwithstanding the provisions of this table, if special rules regarding cancellation charges have been established for specific days designated by the Hotel or for specific accommodation plans, such special rules shall take precedence over these provisions.